Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
Additional non-returnable items:
To complete your return, we require a receipt or proof of purchase.
Any item that is returned more than 30 days after delivery
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
There is often some processing time before a refund is posted.
If you still have not received your refund, please contact us at firstname.lastname@example.org.
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at email@example.com and send your item to: 6600 Germain Winnemucca Nevada US 89445.
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be emailed to you.
Due to fraud, we do not accept returns on CAS Hanwei products.
We cannot accept any returns on bullets or ammunition.
Optics and Firearms
All optics will be sent to the manufacturer first for inspection before the return will be finalized. If the item is repaired and returned to us, we will be returning the item back to you at your expense and credit will not be issued.
Returns for Credit
All merchandise is subject to a manufacturer inspection upon arrival before the return will be finalized. You must call (775)621-5941 or email firstname.lastname@example.org for an RA # and instructions before you send the return back. All merchandise returned will be processed within 10 business days. Returns must be sent back within 30 days of the invoice date or a restocking fees of 15% will be applied. For a prompt refund please send a copy of your invoice and a letter of explanation for the return. All return shipping must be prepaid; no COD's will be accepted.
If you receive packages damaged in shipment, keep all packaging and take pictures of the damages. Please call Boonie Camp Gear LLC customer service immediately at (775)621-5941 and you will receive instructions on how to handle the problem.
Please keep your invoice and call Customer Service for an RA #. We will email a UPS return label to you, the customer. If the order was shipped ground, and the end user decided to overnight the package to us to get it here faster, they will do so at their own expense. Once the incorrect item is received, credit will be issued. A new order will need to be placed for the correct item.
Upon inspection, if the merchandise has been misused or abused by the consumer, the return will be refused and credit will not be issued. You will also absorb the return freight cost to your customer. For this reason, it is important to understand the condition of your customer's product before requesting a return from Boonie Camp Gear LLC. You will be contacted for instructions on what we should do with the merchandise, either return it or destroy it on site.
We do not ship any International Orders (Including Puerto Rico, Guam, APOs and FPOs), including orders that have any connection to International shipments (freight-forwarders, etc.). This applies to both the shipping and billing addresses. Orders found to have an international connection will be cancelled. There are no exceptions.
Boonie Camp Gear LLC has no outlet for open packaging as we only deal in new merchandise. All products must be returned in resalable condition (unused and/or unopened). There will be no credit issued on items that have been opened or used.
We are not a warranty repair station, therefore, we cannot accept returns due to defective material or workmanship caused by the manufacture. Please contact the manufacture first. A list of manufactures can be found below. Any further assistance please call(775)621-5941.